Frequently Asked Questions

You are billed on an annual basis. If you prefer to pay monthly, this option is available after a one time cleaning.

Our trash bin cleaning service comes to your neighborhood once each month, the day of a regularly scheduled trash collection day.  An information package will be emailed to you, which includes the date of your service and an annual calendar. To avoid this email going to your Junk Folder, add [email protected] to your contact list, friend list or address book. We also provide a courtesy reminder call or email the day before your scheduled service.  If you cannot wait until the next scheduled route for your neighborhood, call or email us and we will provide a quote.

No. You can sign up for one or as many as you would like. All pricing is per trash bin. This is also true after a one time trash cleaning if you elect to continue the service on a monthly basis.

Yes. The cost is slightly higher because trash bins, which are not being cleaned regularly, will take much longer to clean. Please note: Our technicians will try their very best to get your trash bins clean. However, there is no guarantee all the grime and buildup will be removed with a one time cleaning. Depending on the amount and type of buildup on the trash bins and how long ago since they were last cleaned, your trash bins could require more than a one time clean. For this reason we do offer a monthly payment option exclusively to our one time customers. After the one time clean you can elect to continue the service each month, with the monthly payment option, and discontinue the service at any time.

Sorry but no. Each container has its own identification and only trash bins that have a scheduled service will be cleaned.

Annual payment customers can add the occasional bin for $10/bin/cleaning by notifying us prior to the service date.

Refunds are not issued for cancellation of service, except for relocation out of our service area. If you relocate to a neighborhood that is not in our service area, you may gift the remaining service to anyone within our service area or request a refund for the remaining service minus a $25.00 cancellation fee. If you are anticipating that you might be moving out of our service area, please give us a call to discuss the possibility of a monthly payment option.

You can leave your trash bins up by the garage, the side of the house, or anywhere where we can reasonably have access to them without needing to walk inside an enclosure. We will return them to that same spot when we finish our work. We will only go behind a gate if you give us authorization to do so.

In addition, you can give us the contact information to the HOA Board and/or Manager and we will discuss the situation with them to see if we might be able to come up with a solution that can make allowance for a possible exception during “Space Coast Eco Wash can service same day”. Many HOA’s work with us once they understand the health and aesthetic benefits to the community. We have negotiated with HOAs to serve their entire community at discounted rates.

We would prefer the trash bins to be empty. Our technician will remove 1 to 2 bags of trash, clean your trash bins, and then place the bags back inside when done. We reserve the right not to provide service if there is:

• Unbagged trash – including excessive loose trash, yard clippings, diapers or animal waste.
• Hazardous waste – including chemicals, paint, glue, or other adhesives.
• Building materials – including plaster, stucco, or concrete.

If there are more than two bags of trash, excessive loose trash, hazardous waste or building materials, please notify us prior to 8 a.m. and we will skip the cleaning that day and credit your account.  However, we cannot credit your account if you do not notify us before 8:00 a.m. As part of our quality program, if the technician cannot service a trash bin for any reason, he will take pictures showing why the trash bin was not cleaned and leave you a notice indicating the reason.

Simply call or email us in advance of your cleaning day and we will credit you for that month, skip your cleaning, and see you the following month. Unfortunately, if you do not notify us and we go to provide the service, your account can not be credited.

No problem, if you email us at [email protected] we will send you out a new schedule. It is your responsibility to have your trash bins out for cleaning. We do provide a service reminder the day before as a courtesy.  It is an automated system with no guarantees.  Just notify us if you are not receiving the reminder or would like to change / add a phone or email notification.  Since the reminder is a courtesy and it is your responsibility to have the trash bins available for cleaning,  if we go to provide the service and your trash bins are not available, your account cannot be credited.

If this were to happen, we would notify you as soon as possible and we would give you a credit for that month as well as try and reschedule at a later day. If this is not possible, we would be back on schedule the following month.

You will see our “Cleaned, Sanitized & Deodorized” sticker or flier on the handle of your serviced trash bin.

Yes, if you notify us prior to 8 a.m. the day of service your account will be credited for the missed cleaning. If you do not notify us and we go to provide the service we cannot credit your account. Instead of cleaning your trash bins the driver’s time is spent taking pictures and documenting why the trash bins are not being cleaned and leaving you a notice.

It is your responsibility to have your trash bins available for servicing. Please do not rely on the driver to knock on your door.